Past Order
How do I check the status of my order?
Use our live chat feature or send us an email at shopfixturesale@gmail.com if you have not received an automated order tracking email within 48 hours of your order.
Do you offer returns?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. A 15% restocking fee will be applied for returned products.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We do not accept returns on 'Close-Out' products. We also do not accept returns on the basis of damage for products labelled 'Scratch and Dent' (or 'Scratch & Dent'). Please get in touch if you have questions or concerns about your specific item.
Pickup & Delivery
How do I schedule a pickup?
Choose the 'Pick up' option at checkout and provide your email and/or phone number. We will contact you when your order is ready.
Do you ship outside the United States?
No, we currently ship within the continental United States only.
Do you ship cabinets/vanities?
We may offer local delivery of cabinetry under special circumstances. Otherwise, cabinetry orders (including vanities) are available for pick up only.
What if my products are damaged during shipping?
Every effort is made to ensure that your items arrive undamaged. Unfortunately, on occasion, there are conditions beyond our control that can cause damage during shipping. Please indicate on the driver's bill of lading (BOL) any missing or visibly damaged items from your order. If an item is missing on delivery, you must indicate this on the freight company's bill of lading to process a claim. Missing item claims will not be honored if the specific missing item(s) was not indicated on the bill of lading at the time of the delivery. Also at the time of delivery, if you notice any visible damage to the cartons, this must be documented on the driver's BOL to file a claim.
About Us
Where are you located?
We are located in Hillside, IL, about 20 miles from downtown Chicago. If you are picking up an order and need directions, click here.